FAQ

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Our goal is to provide:

Fast Same Day Service, technicians who are trained and always up-to-date with new technologies, a supply of replacement parts to do repairs on the first visit if you decide to go ahead with it, a one year parts and 30 day labor warranty. If you want to do business with a solid company that will solve your problem for good, we are here for you.

 I bought my part, can you install it?

 With pleasure. However, please note

that we do not guarantee the repair or the part, since its origin is unknown to us. The price we charge

for our parts include the following:

We search for and order good Original Equipment parts.

Parts are delivered to us, and then we deliver and install them for you.

Parts are inspected and guaranteed for a year, as well as the labor for 30 days...

In general, how much does a repair cost? 

Customer Service Representatives are sometimes able to give you an idea of what the repair may cost. However, we mention on every call that only a service technician will be able to clearly identify the cause of your appliance's malfunction and estimate repair costs. 

I don't have the model number, is that a problem?

Although we have a huge inventory of parts in stock, it is possible that we won't have what is needed, which will result in an additional visit. Although we don't charge additional travel costs, we especially want to save your time and ours. 

Are you going to charge me for two service calls if the technician has to come back to install a part?

No, we will only charge for one service call. Subsequently, we charge a Blue Book Flat Rate depending on the service required. 

Will you credit the service call if I have the appliance repaired? 

We use Blue Book Flat Rate pricing, which includes the Service Call and the rest of the repair. 

Should I repair or replace?

There always comes a time when one of your home appliances becomes defective and you have to

wonder whether you should repair or replace it. For your information, here are the four conditions our

technicians use to help them recommend whether to repair or completely replace said defective

appliance:

     Physical State: is the general condition of your appliance acceptable, without any major signs of rust or corrosion?

     Mechanical State: in addition to the defect, does your appliance work silently, without any appearance of leakage, odors or any other mechanical signs?

    Cost of Repair: As a general rule, the repair should cost around half as much as a new

appliance with the same set of features.

      Extension of Life Expectancy: will the repair extend the appliance's life to 2 to 4 years?

In summary, if the appliance's physical and mechanical conditions are satisfactory, the cost to repair it is

about half the price of a new unit, and if the remedy would lengthen its life for two or more years, your

technician will recommend having your appliance repaired. Ultimately, you'll save money in the long

run!